Migration agents registered with the Office of the Migration Agents Registration Authority (OMARA) are required to:

• have a sound knowledge of migration law and procedure

• abide by a Code of Conduct

• inform clients as to the progress of their application

• provide clients with written confirmation of total costs of their application and all steps of the process have to be documented

• keep all client information confidential
• not make misleading claims as to the likely success of the application.

Registered migration agents are obliged to provide you with a copy of Information on the Regulation of the Migration Agent Profession (IRMAP), which provides you with basic consumer protection information